For a well-planned holiday

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Booking Information

Deposit:

Room reservations are binding upon receipt of your deposit payment. Please make the deposit payment no later than one month before your intended arrival date.


Bank details:

To enable free transfer of your deposit payment, we are happy to send you our international bank details.


Arrival:

Rooms and apartments are available from 15:00 hrs on your arrival day. In the event of arrival being after 20:00 hrs, we ask that you advise us by telephone.


Departure:

On departure day, we kindly ask you to vacate your room by 10:00 hrs. We kindly ask you to vacate your apartment by 9:30 hrs.


Hotel bill:

Please settle your hotel bill one day before your intended departure.


Methods of payment:

Cash or debit card [Maestro] (please clarify with your bank that you have sufficient daily limit when abroad), Mastercard, Eurocard, Visa, Paypal


Additional costs:

Tourist registration tax for adults, € 1.50 per person per night
Tourist registration tax is not charged for children under the age of 14.
The price for our apartments excludes registration tax / excludes final cleaning


Non-smoking rooms:

Please note that smoking is not permitted in the rooms, apartments or breakfast room.


Pets:

Pets are not allowed!


Room requests:

It is possible to book different room categories and apartments! It is not possible, however, to reserve certain standard rooms. The hotel reserves the right to allocate these rooms as deemed best.


Cancellation conditions:

Room cancellations are only accepted in writing. Reservations are governed by the Austrian Hotel Contract Conditions:

up to 1 month before the agreed date of arrival NO cancellation fees.

From 1 month to 1 week before the agreed arrival date, 40% of the total booking amount will be charged.

90% of the total booking amount will be charged in the last week before the agreed arrival date.

In case of no-show on the day of arrival or early departure, the TOTAL SUMMARY will be charged.

 

COVID: Free cancellation up to the day of arrival if you have tested COVID-19 positive yourself (presentation of a positive PCR test result required) or you are in quarantine (presentation of a valid segregation certificate required).

Should one of these cases occur, we will cancel your booking free of charge.


Early departure:

In the event of early departure, you will be charged the full rate for your intended stay excluding tourist registrations tax and breakfast. We recommend taking out travel cancellation insurance.


The General Terms and Conditions of the Austrian Hotel industry apply | Travel insurance

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